Trust Retrieval's Expert FAQ's:

Your Record Retrieval Services Guide

General Questions

How does it work?

After creating an account through our client portal, there is a simple application for the needed record. For each requested record, you will pay a $25 retrieval fee, to initiate the record retrieval. After the record is retrieved, you will be billed for any additional fees charged by the record provider. We then release the records to you in a PDF format.

How do I get started?

Just click on the "Start Now" button on the home page and create your account. It is as easy as that. We have agents available for any questions you may have to make it as easy as possible. Fill out the forms and we will proceed from there.

Hours of Operation?

We work Monday through Thursday 9a-4p CT.

How are you available?

We are available through the client portal, website chat, email and telephone.

Our fastest response will be via chat online or when logged into our client portal

Payment Questions

Are there any hidden costs?

No, but there may be an unknown factor in total costs, depending on the fees charged by the record holder/organization/medical institution. Trust Retrieval charges $25 per record retrieval, every day. Always.

How do I pay?

We prefer payment (credit card or ACH) through our secure client portal; however, we are able to send an invoice on request.

Can I request a refund?

If we haven't started processing then a refund can be requested. Please contact as soon as possible so we don't start processing your request.

Do you offer any discounts?

Please contact us directly for discount pricing for large scale processing.